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Even if the assistant is a person, it is not possible to provide a “robotic” service either. Avoid ready-made answers because each situation is unique and each client deserves specific assistance. In addition, it is important to be sensitive to welcome the customer , who is already exhausted by a frustrating experience with the brand or product. Show that you understand the person's emotions and want to resolve the situation. In this way, you will be able to connect with the client and overcome their resistance when it comes to being served.
Give customer service A complaining custome Israel WhatsApp Number Listr wants attention. Never make the mistake of dismissing the situation or thinking that one problem is less important than others. A simple complaint, to which you do not pay enough attention, can turn into a snowball. So, listening to the customer is the starting point . To do this, attendees must receive training to practice active listening , that is, a real interest in what the interlocutor says. This helps build empathy and really understand the customer side.
Some attitudes demonstrate this active listening, such as being careful not to interrupt the speech, avoiding distractions during the dialogue, and using markers that show that you are paying attention. The tone of voice in the conversation and body language also demonstrate interest in listening to the customer's voice , understanding their discontent and seeking solutions. Understand the customer profile and behavior Each client is unique . No matter how often situations are repeated, each person faces problems in a different way. Therefore, it is important to understand the profile and behavior of those on the other side to establish a positive dialogue .
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